KIM GAGNON DESIGN
Freelance Design & Communications
2008-Present
- Print Design (posters, agendas, business cards, logos, flyers, books etc.)
- Web design (WordPress)
- Social Media Marketing
- Video Production /Photography
FOUNDING MEMBER
Communications & Urban farming
2022-Present
- Social media and marketing
- Design and maintain the website
- E-Newsletters, promotional posters and flyers
- Farmer at the CultivAction Urban farm at Loyola Campus
FOUNDING MEMBER
2006-Present
VP Communications
- Social media and marketing
- Design and maintain the website
- Copywriting and design of E-Newsletters, promotional posters and flyers
Digital Arts Educator (in-school extracurricular programs in Montreal)
- Design and implement group lessons in photography, stop motion and video production
- Promote a positive learning environment and positive individual and group behaviour
- Ensure students comply with school rules
- Intervene effectively in conflict situations
- Establish good working relationships with teachers and the After-School office
Creative Video Day Camp Group Director
- Lead a group of youth and teen campers and mentor them through all the stages of creating a movie short
- Design and facilitate lessons in photography, stop motion and video production
- Editing final productions for our annual film screening
LEOGRAPHIC
Graphic Design & Prepress
2010-2014
- Design and develop print materials
- Digital printing and scanning (Minolta Bizhub 5500 and C6000)
- Send proofs to customers and respond to feedback
- Archive artwork, reception, customer service (via phone and email)
MULTI-GRAF
2009-2010
Office Manager
- Reception and front desk and Customer service (taking orders, giving quotes contacting customers for pick-up, dispatching courier service)
- Manage production schedules, invoicing, collections, quotes
Graphic Design
- Design and develop print materials, sending mock-ups, and respond to feedback
- Digital printing and finishing
- French to English translation
MATE1 Inc.
Customer Service
2008-2009
Provide support for Mate1.com — one of the world’s top 5 mainstream dating sites
- Customer service via email and telephone
- Assist clients with general inquiries , billing issues, refunds
- Identify and report potential system issues
OPTIMAL PAYMENTS
Customer Service Representative & Risk Management Officer
2004-2006
Provide support for PayPal consumers sending and receiving electronic funds transfers
- Assist customers with registering and validating their FirePay accounts and walking them through funding, spending, or making payment transactions via phone and email
- Ensure inquiries are responded to in a timely manner
- Mitigate fraud risk by analyzing and comparing internal data and external information
- Run credit checks
OPTIMAL ROBOTICS
Technical Support Assistant
2001-2002
Provide support for Uscan self-checkout kiosks on both the merchant and technician side.
- Dispatch technicians, update tickets with ETA’s, and case closure details
- Process calls from help desks and internal and third party technicians
- Follow-up with the customer as well the customer help desks
- Track part shipments and escalate cases of ETA’s not met
- Retrieve voice mail messages and data entry
EDUCATION
Concordia University
Present
Pursuing a degree in Art Education (Part-time)
Rosemont Technology Centre
2007-2009
DEP Desktop Publishing (Computer Graphics)
Graduated with Distinction
Rosemere High School
1993-1998
Diploma obtained
TECHNICAL SKILLS
- Photoshop
- Illustrator
- InDesign
- Premeire
- Acrobat
- Quark
- Splash
- WordPress
- Quickbooks
- Word
- Excel
- Powerpoint
- Keynote
- Photography
- Videography
- Graphic Design
LANGUAGES
- English
- French